Return and refund

Freight and shipping: All shipments are F.O.B. factory unless agreed otherwise. All
shipments must be inspected for damage before signing for product. No credit will be
issued for goods not inspected and noted on freight companies paperwork as damaged
or broken. (see Delivery Instruction Form)
Warranty Responsibilities: The Company provides an express limited warranty to the
consumer. For the specific provisions of the warranty, refer to the published warranty
applicable to the particular product. The Distributor and Dealer are responsible for
providing a copy of the applicable express limited warranty to users, installers, and
contractors, at or before sale of each product, and obtaining evidence of receipt of the
warranty by these persons. Distributor and Dealer each agree to include withing any
contract for sale of Hydro Massage Products, and will require that any purchaser
include within any contract whereby purchaser resells such product, the following
terms:
In addition to the above, the Distributor and Dealer are responsible for communicating
the procedure for resolving claims for warranty service to users, installers and
contractors and shall:
1. Promptly refer written and oral warranty claims by users and installers to an
Authorized Customer Service Representative of the Company.
2. Retrieve and exchange defective or damaged units when requested to do so by
an Authorized Customer Service Representative of the Company.
3. Return replaced units to the Company or destroy such units when instructed by
an Authorized Customer Service Representative of the Company.
Shipment shortage: If a shortage is found at any time of delivery, the consignee should
file his claim with the carrier, and ensure a notation is made on the freight bill noting the
loss. The packing slip is enclosed to assist you in checking and receiving the
merchandise.
Shipping damage: Hydro Massage Products will not be responsible for shipping
damage. Product must be carefully examined at time of receipt to ensure it is damage
free. Any damage discovered must be noted on the freight bill.
Returned goods: Merchandise may not be returned for any reason without prior written
consent of Hydro Massage Products. Product returned for any reason other than our
error will be subject to a 50% rehandling charge plus costs of labor and materials if
returnable. Most items are special made to order and are non-returnable. Product
returned must be shipped prepaid, otherwise shipment will be refused. A return goods
authorization form must be obtained by Hydro Massage products.
Custom orders: All items made to order or and to customer’s specifications are
non-returnable or subject to cancellation under any circumstances.
Cancellation, change orders and refund policy: No change or cancellation of an order
will be accepted without prior written approval of the company. All items are made to
order and most may not be cancelled. If production of an order has not been started a
change may be made for $175.00 fee may apply. Some cancellations may be accepted
if the product has standard features and can be resold.
Rush Orders: $495.00. Hydro Massage Products, LLC will attempt to ship an order place
before 2:00 P.M. MST within 3 working days after the day the order has been placed.
Extended lead times may occur. Contact the factory before committing to your
customer. In the event we cannot meet the date, we will ship the product as soon as
possible. We will not charge for the rush order, however, no compensation will be given.
Force Majeure: Any delay, failure to deliver, or breach by the Company due to fire,
explosion, flood, riot, labor dispute, shortage, act of war, failure of supplier, carrier,
accident, act of God, law, government or police act, order of restriction, or other event or
circumstance beyond the Company’s reasonable control shall be excused.